Customer Care in the Age of Artificial Intelligence and Cognitive Systems

Date: June 12th, 2018 at 2pm ET / 11am PT

Duration: 1 hour

By 2020, 85% of all customer interactions will be handled without human intervention. With Utilities already having to catch up in terms of customer experience with other, more front-facing industries, it becomes paramount that solutions be found as soon as possible.

Developed with this in mind, Watson is the first line of support, interacting with customers in their preferred messaging and chat channels (Slack, Facebook Messenger and more). Pre-trained on common customer service questions and industry content packs, Watson can be put to work quickly, allowing fast time to value.

Join Vickie Dorris, IBM Global Solutions Leader, in this customer experience webinar tailored to Energy and Utility companies.

This webinar is brought to you by our partners at:

Speakers

Vickie Dorris

IBM Global Solutions Leader,

IBM

Fei Wang

Senior Grid Edge Analyst,

GTM Research

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