Voice Assistant Platforms: Pursuing an Improved Utility Customer Experience


The explosive growth of voice assistants cannot be ignored by any customer-centric company, and that includes utilities. Google recently announced the release of a Google Assistant developer program that energy companies can use as a platform for fruitful customer interactions. The platform streamlines Google Assistant integration for utilities and helps them improve the customer experience. This white paper offers examples from early adopters, such as Xcel Energy, and insights as to how energy providers can best leverage smart home technologies to offer customers a better experience when it comes to making energy decisions.

 

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